Question 1

About Free Trial

Accepted Answer

For trial use, the rendered output will have a watermark. If you purchase points and render, you will get the output without the watermark.

||| Please note that if you run out of points when rendering with the trial version, you will not be able to download the rendering even if you purchase additional points. Once you purchase points, your trial points will be forfeited.

Question 2

What software is currently supported by Renderpool?

Accepted Answer

We currently support Radeon ProRender plugins(RPR files) and Blender Cycles engine. Please check our software page details on which software is comfirmed supported.

https://renderpool.net/software

Question 3

I rendered it in the Renderpool, but it has a pink texture which does not show when rendered locally.

Accepted Answer

This is a common case when transferring local blend file to another computer. You will need to set the texture path to relative. For setting to Relative, you have two options, place the texture next to blend file and upload as zip file or you can pack the textures into blend file. For more details, you can check the video below.

${youtube}Renderpool for Blender Cycles 3.0 Tutorial-Part 1, How to prepare to upload your scene

Question 4

Is my data secure?

Accepted Answer

We have top of the line end-to-end data security. Our trusted encryption platform ensures that your data is encrypted frame by frame during the file transfer communication process.

Question 5

I'm using a third party add-on in Blender. Does this work with Renderpool?

Accepted Answer

Renderpool currently supports default addons that came with Blender itself. Recommended to render locally without addon enabled before uploading and rendering on RenderPool”

Question 6

What is the output format after rendering in Blender?

Accepted Answer

OpenEXR (EXR) and PNG are the current output formats available.

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